THESE TERMS AND CONDITIONS OF SALE (THE "TERMS") GOVERN THE MODALITY AND CONDITIONS OF SALE OF PRODUCTS SOLD (The "PRODUCT") BY OYE Team Ltd registered offices C/O Google™ Campus - TechHub 4-5 Bonhill St, Shoreditch EC2A 4BX London - Place of registration: England and Wales - VAT Number: GB223730044 - Phone: +447961080589 - email: [email protected]
ALL CONTRACTS FOR THE SALE OF PRODUCTS BY OYE Team - A THIRD PARTY (THE "CUSTOMER") ARE GOVERNED BY THESE TERMS AND CONDITIONS, WHICH ARE AN INTEGRAL PART OF SUBSTANTIAL AND ANY PROPOSAL, ORDER AND ORDER CONFIRMATION OF PURCHASE OF PRODUCTS SAME.
THE TERMS AND CONDITIONS APPLICABLE TO YOUR ORDER ARE THOSE IN FORCE ON SAME ORDER.
1. PRODUCTS: PRICES AND FEATURES
1.1 Unless otherwise indicated, the prices of the products published by OYE Team shall be deemed inclusive of VAT. The prices of products from time to time published by OYE Team cancel and replace the previous ones and are subject to actual availability 'of the Products. OYE Team reserves the right to confirm or modify the prices of products posted on its website or in brochures and advertising material at the time of confirmation of the customer.
1.2 The technical and functional related to the Products published by OYE Team through their promotional messages and information brochures are those submitted by the respective manufacturers. OYE Team assumes no responsibility 'for incorrect' and completeness of such information. Unless otherwise indicated, manuals and software relating to the Products are in English. Product images are indicative and not binding. All specifications and prices shown are subject to change without notice.
1.3 The Products are not provided in evidence. Despite operators OYE Team can provide information on the characteristics of the products, the customer is responsible for choosing the products ordered and the compliance and conformita'delle specifications set by each manufacturer to their needs.
2. Orders - Billing
2.1 All purchase orders for products sent to OYE Team will be complete in their entirety and must contain all the elements necessary for the proper identification of products ordered. Each order for products sent to OYE Team constitutes Customer's contract proposal and, therefore, will be binding only if OYE Team confirmed for the same acceptance. The order by OYE Team, equivalent to confirmation and acceptance thereof.
2.2 OYE Team reserves the right not to accept incomplete orders. In case of failure to execute the order by OYE Team (if the same is due to unavailability of products ordered by the customer) OYE Team will soon inform the Client, refund amounts, if one has already paid for the supply not performed. In this case the customer is not entitled to any refund it to compensation or damages whatsoever.
2.3 The tax records relating to the Products ordered will be issued by OYE Team at the time of shipment of the Products to the Customer. If the customer is the owner and wish to receive Parita VAT invoice in its own name, must 'indicate this request in order. Failing that, OYE Team will not issue tax bill.
2.4 IL client after making the order you wish to receive an invoice is required to communicate courteously propio tax code private or business data to enable us to issue and send tax bill. For the purposes of VAT, since these e-commerce transactions indirect assimilated to mail order sales will apply the relevant provisions of the Decree of the President of the Republic no.633 / 72. Therefore, they will not be subject to the issuance of the invoice (unless requested by the customer at the time of purchase, as required by Article 22 of the dP) In fact, for the seller online there is an obligation to write down in a record of all the proceeds of sales made without the request of the invoice (cd registry fees - provided for in Article 24 of the presidential decree No. 633 of 1972). To guarantee a bubble is released as a document for the guarantee that always valid for 2 years as required by European law.
3. Delivery of Products
3.1 All costs of delivery of products are charged to the customer. Deliveries are normally made by courier. In case of cash on delivery by courier, delivery of products is subject to payment by the customer, of its cash price. OYE Team has the right, in its sole discretion, to make delivery of products ordered by a carrier other or by other means it deems appropriate. Unless otherwise stated.
3.2 The delivery times indicated by OYE Team will refer to these products at its stores and, despite being carefully evaluated, are not binding for the OYE Team, which can then confirm or change, depending on your actual needs. Any delay in delivery of less than 30 (thirty) days shall not entitle the customer to refuse delivery of the Products, ne'di claim damages or compensation whatsoever.
3.3 OYE Team has the right to make delivery of Products (even on the same order) in successive deliveries without prejudice, in that case, only one charge to the customer by way of transport costs.
3.4 Conditions and terms of delivery details will be agreed between the Client and OYE Team and accepted in writing by Team Risks According to Law 22 May 1999, n.185 (distance contracts), the goods travel at risk and peril of the recipient, so the OYE Team is not liable for any theft and / or damages and / or shortages or reductions. The risk of damage or loss of the product passes the responsibility of the recipient upon delivery of the goods (delivery of the package to the post office of departure or to the Courier in charge of the subsequent delivery to the customer). The goods are shipped insured only if specifically requested by the customer, of course with a premium charged for the service.
It 'important that the customer on receipt of the goods, check that:
• the number of packages delivered corresponds to that indicated in the document accompanying them;
• the goods correspond to what is actually shown in the accompanying document;
• the packaging is not damaged or wet or otherwise altered or tampered with, even in materials / seals closing (adhesive tape, strapping ...).
Any damage or the mismatch in the number of packages, as well as any delays in delivery, must be immediately reported to the courier who delivers, adding the word "withdrawal conditional lack and / or damage to No. ... hills "on the appropriate tax document and confirmed by e-mail at OYE Team, within seven calendar days. Despite the packaging intact, the goods must be checked within seven calendar days of receipt. Concealed damage must be reported within seven calendar days to OYE Team. Each alert over these terms and / or through other means as indicated above, will not be considered. Of each statement, the customer assumes full responsibility. Once signed the Courier's transportation document, the Customer may not make any objection about the appearance of what was delivered to and the number of packages received.
4. Product guarantees
Any product sold on shop-oye.com will have 2 years warranty, in accordance with Legislative Decree February 2, 2002, n. 24. In accordance with your rights under the law, we assure you that any product purchased from OYE Team is of satisfactory quality and reasonably fit for all the purposes described in the relevant product sheets. OYE Team is not responsible for the misuse of goods sold
5. Right of withdrawal, refund
5.1 Under the DECREE May 22, 1999, No. 185 "IMPLEMENTATION OF DIRECTIVE 97/7 / EC ON THE CONSUMER PROTECTION IN THE MATTER OF DISTANCE CONTRACTS the customer (if it qualifies as a "consumer" under article 1 letter b) of Legislative Decree May 22, 1999 n. 185) has the right to terminate the contract and return the Products ordered, without penalty 'and without specifying the reason, within 10 (ten) days from the bubble oye accompanying the Product.
5.1.1 Unless otherwise agreed between the parties, the consumer may not exercise the right of withdrawal under paragraphs 1 and 2 for contracts:
a. supply of services if performance has begun, with the consumer's agreement, before the expiry of the term of ten days;
b. the supply of goods or services whose price and 'tied to fluctuations in the financial market that the supplier is not' able to control;
c. the supply of goods made to specifications or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly;
d. the supply of audio or computer software unsealed by the consumer;
and. the supply of newspapers, periodicals and magazines;
f. for gaming and lotteries.
5.2 The right of withdrawal referred to in Article 5.1 must 'be exercised by the customer, subject to revocation, by sending a registered letter to OYE Team Ltd, Google™ Campus - TechHub 5 Bonhill Street, Shoreditch, London EC2A 4BX - United Kingdom, within 10 (ten) days from the delivery note oye product. The above communication can 'be sent, within the same period, by telegram or email to OYE Team at number +442072566551 or at [email protected], as long as confirmed by registered letter, within 48 (forty eight) hours after sending the telegram or email.
5.3 All returns (to be unused, undamaged and accompanied by the pack with dossier indoor / outdoor original) must be authorized by the Customer Service Team OYE. The customer can return the product to the following address: OYE LAB/LOGISTICS via panoramica A33 - 84135 Salerno/Italy. We will not accept parcels cash or debit charges to the recipient.
5.4 Upon receipt of the Products (and verified their integrity OYE Team will, within 30 days of receipt of notice of withdrawal, we will credit the customer paid for the cost of only the returned products, deducting the amount of postage that will remain permanently in borne by the customer. In the event that the costs were specifically set free, WILL BE CHARGED TO THE CUSTOMER BY THEIR ACTUAL COST, as per regulations vigente.Sara 'customer care promptly provide the method to return the money (eg. the bank details for the bank, IBAN, CAB, account number, payment Paypal etc.).
For any complaints, customers can write to OYE Team Ltd, Google™ Campus - TechHub 5 Bonhill Street, Shoreditch, London EC2A 4BX - United Kingdom, to the e-mail: [email protected]
7. Procedure for returning products
It may happen that you need to return the material for several reasons.
7.1 Before sending the material must contact the OYE Team via e-mail: [email protected], explaining in detail what material you intend to return and the reasons for the return.
7.2 The service will verify your request and possibly suggest evidence necessary steps to include, where possible, the nature of the problem.
7.3 The customer service will send you by e-mail the RMA (Return Material Authorization) and indicating at the top right of the RMA.
7.4 Packaged material carefully. Write the RMA number on the outside of the packaging in a visible way. Complete the missing parts of the RMA form and attach it to the material. Do not forget to also send a copy of the accompanying document, or receipt or invoice of purchase and all the accessories, such as antennas, cables, power supplies etc and pack the product in its original packaging if they are still available.
7.5 Please send the material to: OYE LAB/LOGISTICS via panoramica A33 - 84135 Salerno/Italy - prepaid.
7.6 When the material will be returned, will be attached to the RMA form with the description of the intervention performed.
8 / A Repair and Replacement
The simple control of the product, by technicians is free.The repairs / replacements under warranty are performed free. Repairs / replacements out of warranty are the subject of a quotation on the basis of which you can decide whether or not to repair. The product made at OYE Team is always subject to repair and never replaced with a similar product nuovo.La Company may, at its sole discretion, opt for the replacement of parts or products that are not repairable or for which the repair proves inconvenient. In no case the customer can demand the replacement of the product made with a new warehouse. Similarly, in any case, you can request a new product to replace before you return the product being returned.
8 / B Who pays the freight in procedures made?
In the event of non-defective material made the OYE Team will charge 30,00 Euro per hour used for control over the transport costs. And 'possible to request the return carriage forward only in the case of material that has been received incorrectly due to a shipping error or packaging. Once the warranty claim the OYE Team will cover the costs of returning the repaired material that you will be sent prepaid. After an intervention out of warranty, the return of the repaired material will be made freight collect. Packaging treatment and packaging Warranty repairs OYE Team do not provide, under any circumstances, repackaging and reconditioning aesthetic products. On completion of the product is returned to the user exactly the same conditions of packaging in which it was made and with the same range of accessories as when the return of the material. Look Out !!! Any product returned without prior authorization and therefore without RMA number will be rejected.
Notwithstanding the possible applicability of mandatory provisions of law for the protection of consumers (as defined under article 1 letter b) of Legislative Decree 22 May 1999 n. 185), any dispute related to these Terms and Conditions, will be 'under the exclusive jurisdiction of the Court of London.